28 May,2020

IT service providers in India are the dependable shoulders of today’s business: Roles and responsibilities explained

by admin

Today’s business runs online and offline parallely. IT service providers are the hope of the business houses. They ensure the smoothness of day-to-day business. The correct technology partner can facilitate driving of digitization to the new-age business. Usually, the top-notch providers deal with the mobile app, PHP script development and web development services for efficient website building.

Multiple roles explained

A single professional or an entire team can execute multiple roles. If we can take an example of configuration manager and change manager, then often we see that a single individual is handling both the responsibilities like a pro. But, we must note that each role has particular set of responsibilities that should never over shadow other.

Otherwise, it may generate uncertainty. Properly structured organizational strategies of the IT service providing agency can define each role perfectly.

Taking dig into the various roles and responsibilities of the various management levels of the IT service providing agency:

Service Catalogue Management

He/she is the personnel who is responsible for managing the service catalogue inclusive of the service details. Also, it takes the services managed by the agency into account.

Service Level Management

This designated individual is ideal to manage the service level agreements that takes place between the service provider and the client.

Availability Management

He or she ensures if the services are employed with the agreed timelines. An availability manager prepares specific plans and handle them to respect the planned timelines that is agreed by both the client and the company.

Service continuity Management

Here, the designated individual or team looks after the services’ sustainability that the service provider offers.

Capacity Management

The manager or the group of managers make sure that the particular IT service providing firm has adequate capacity for satisfying the demands of the pre-determined services. It will help in proper completion of the project without halting in the mid-way.

Security management

This department looks after the security of the IT services provided by the host firm. Protection of the entire intellectual and proprietary information comes under the jurisdiction of a security manager. The client company can rest assure that the host company is genuine and securing the confidential data.

Supplier management

Here, the professional team get hold of the additional services necessary for the client company. Tasks like setting up with third party service deliverers, monitoring whether the external party is delivering abiding by the agreements.

Top IT companies go with the flow

Digital world is changing in a rapid pace. The reputed IT Company never stops. It always adopt the changes and deliver services accordingly. PHP, Graphic Design, Web Development, Bulk Email and SMS, Web Design, Domain Hosting are some of them. In fact, few extremely well-known companies from India have started development of SEO with products related to E-Commerce, Matrimonial scripts, Job Portal scripts, Real Estate scripts/software to name a few. For instance, Narjis Infotech located in Ahmedabad is one such renowned company that has earned respect in this IT field over the years.

IT service providers turns your ideas into real concept

If you have a startup or a small running business, you can approach such firms for gaining benefits of the large-scale advertising possibilities required for products and services stand-hold in the market.

You can collaborate with an IT service provider like that of Narjis Infotech and take your business to the next level. If you give the entire responsibility of the digitization of your business, you are sorted. After conceptualizing and collaborating, they will help in choosing business name, plans, technology, tools, strategies based on your mission and aim.

Then, they will finely transform your ideas or a concept to visually impactful design so that millions of customers get attracted by entering your site. The user experience will be great.


To make it short, a complete IT solution is now just a click away from you as highly appreciated IT service providers are waiting to give your business the brightest wings. These companies believe in making partners. So clients are the extension of their big family, and every year this family is getting bigger with the online success.

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Narjis Infotech, the most welcoming and efficient mobile app and web development company in India, has become a trustworthy and dependable name for business owners from various industries. We have extensive and brilliant experience for over 10 years in IT services. We have provided the best software development services to numerous large as well as medium entrepreneurs.